Terms & Conditions

1About WIBLIV

WIBLIV is an online directory and lead platform. Customers can search businesses, view details, read reviews and send enquiries. Businesses can list themselves for free and buy paid plans for visibility, leads and profile management.

WIBLIV is an intermediary. We do not sell the products or services listed by businesses, and we are not a party to any deal between a customer and a business.

2Eligibility and accounts

• You must be at least 18 years old and able to enter a binding contract under Indian law.
• You sign up with a mobile number verified by OTP. Use only a number you own, and keep your OTPs and devices secure.
• You are responsible for all activity on your account. Tell us at care@wibliv.com if you suspect misuse.
• Give accurate information and keep it updated.

3For customers

• When you send an enquiry or request quotes, you agree that the selected business (and matching verified businesses if you choose that option) may contact you by call, SMS or WhatsApp about your requirement.
• Check prices, quality, licences and terms directly with the business before paying. Prices shown on listings are indicative.
• Any payment, delivery, warranty or refund is between you and the business, unless the Platform clearly says the payment is made through WIBLIV.

4For businesses

• You must be authorised to list the business and must give true details: name, address, phone, category, GST and photos.
• You must hold the licences and registrations needed for your business and follow all applicable laws, including consumer-protection and advertising rules.
• Use customer leads only to respond to that customer’s requirement. Do not spam, resell or misuse customer data.
• “Verified” and “Trusted” badges mean we have checked certain items, such as mobile OTP and GST. They are not a guarantee of quality.
• We may review, edit for format, hide or remove a listing that is incomplete, misleading, duplicate or against these Terms.

5Reviews and user content

• Reviews must be honest and based on your own experience. Fake, paid, incentivised or competitor reviews are not allowed.
• Do not post content that is false, abusive, obscene, hateful, defamatory, infringes someone’s rights, or contains personal data of others.
• You keep ownership of what you post, but you give WIBLIV a non-exclusive, royalty-free licence to host, show, adapt and share it on the Platform and in our marketing.
• We may moderate, refuse or remove content and may act on complaints as required under the IT Rules, 2021.

6Paid plans and payments

• Plan features and prices are shown on our Plans & Pricing page. All prices exclude 18% GST, which is added to the invoice.
• Plans are billed once for 12 months (daily rate × 365 days); benefits are delivered month by month. The optional one-time setup fee is extra and charged only if required.
• Payments are processed by our payment partners (Razorpay, Cashfree). You agree to their terms when paying.
• Lead numbers are targets for qualified enquiries matched to your category and area. Actual sales depend on customers and your follow-up; we do not guarantee business results.
• Ad budgets, professional shoots, influencer promotions, websites, domains and hosting are separate costs.

7Cancellation and refunds

Subscription fees are generally non-refundable once the plan is activated and services have started. If you are charged twice, charged by mistake, or we are unable to start the service, write to care@wibliv.com within 7 days and we will review and refund eligible amounts to the original payment method. Setup fees for work already done are not refundable.

8What you must not do

• Use the Platform for any unlawful, fraudulent or misleading purpose.
• Copy, scrape or download listings or data using bots, scripts or other automated means.
• Try to break into, overload, or interfere with the Platform, or upload viruses or harmful code.
• Impersonate any person or business, or create fake accounts or listings.
• Send spam or unsolicited messages to users or businesses.

9Intellectual property

The WIBLIV name, logo, design, software and content created by us belong to WIBLIV Global Technology Pvt. Ltd. and are protected by law. You may not use them without our written permission. Business names and logos belong to their owners.

10Disclaimers

The Platform is provided “as is” and “as available”. Listing details, prices, timings, photos and reviews are provided by businesses and users, and we do not guarantee that they are accurate, complete or up to date. We do not endorse any business. Use your own judgement before making any decision or payment.

11Limitation of liability

To the extent allowed by law, WIBLIV is not liable for any indirect, incidental or consequential loss, or for any loss arising from your dealings with a business. Our total liability for any claim relating to the Platform is limited to the amount you paid to WIBLIV in the 12 months before the claim.

12Indemnity

You agree to compensate and protect WIBLIV, its directors and employees against claims, losses and costs arising from your breach of these Terms, your content, or your dealings with other users.

13Suspension and termination

We may suspend or close an account, or remove a listing, if these Terms are broken, if required by law, or to protect users. You can stop using the Platform and ask us to delete your account at any time. Sections that by their nature should continue (such as liability, indemnity and governing law) will survive termination.

14Governing law and disputes

These Terms are governed by the laws of India. Please first contact our Grievance Officer so we can try to resolve the issue. If it is not resolved, courts at [City] will have exclusive jurisdiction.

15Changes to these Terms

We may update these Terms from time to time. The “Last updated” date shows the latest version. Continuing to use the Platform after changes means you accept the updated Terms.

16Grievance Officer and contact

General support: care@wibliv.com