This Privacy Policy explains how WIBLIV Global Technology Pvt. Ltd. (“WIBLIV”, “we”, “us”) collects, uses, shares and protects your personal data when you use www.wibliv.com, our mobile apps and related services (the “Platform”). It is written to follow the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 and the rules made under them.
1Who we are
The Platform is operated by WIBLIV Global Technology Pvt. Ltd., [Registered office address]. For this policy, WIBLIV is the “Data Fiduciary” for the personal data described below.
2Information we collect
Information you give us
- Account details: mobile number (verified by OTP), name, email (optional), city and whether you are a customer or a business owner.
- Enquiries and quote requests: what you need, your budget, timing, location and the messages you send to businesses.
- Reviews and ratings: star rating, review text and any photos you upload.
- Business listing details: business name, owner name, address, pincode, phone, WhatsApp, email, website, GST number, timings, photos, catalogue and prices.
- Payments: plan, amount and invoice details. Card, UPI and bank details are collected and processed by our payment partners (Razorpay, Cashfree); we do not store them.
- Support: messages, call notes and documents you share with our team.
Information collected automatically
- Device and usage: IP address, browser, device type, pages viewed, searches, clicks on Call / WhatsApp / Enquiry, and crash logs.
- Location: approximate location from your IP, and precise location only if you tap “Detect location” and allow it in your browser or phone.
- Cookies: see section 9.
3How we use your information
- To create your account and log you in with OTP.
- To show listings near you and send your enquiry or quote request to the businesses you choose, and to matching verified businesses when you ask us to.
- To publish business listings, reviews and ratings.
- To process plan payments, issue GST invoices and provide paid services.
- To send OTPs, enquiry updates and service messages by SMS, WhatsApp, email or app notification.
- To send offers and updates, only if you have opted in. You can opt out at any time.
- To prevent fraud, spam, fake reviews and misuse, and to keep the Platform secure.
- To improve search, ranking and our services using usage data.
- To meet legal duties, such as tax records and lawful requests from authorities.
4Consent and legal basis
We process your personal data with your consent, which you give when you sign up, submit an enquiry, list a business or tick an opt-in box. We may also process data for legitimate uses allowed under the DPDP Act, such as complying with law, responding to legal requests, or preventing fraud.
You can withdraw consent at any time by writing to care@wibliv.com. Withdrawing consent does not affect processing done before it, but some services (for example, login) may stop working.
6How long we keep it
We keep personal data only as long as needed for the purpose it was collected, or as required by law. For example, account data is kept while your account is active; invoices and tax records for the period required under GST and income-tax laws; OTP records for a short period for security. After that, data is deleted or anonymised.
7How we protect it
We use reasonable security practices, including encrypted connections (HTTPS), hashed OTPs, access controls, regular backups and monitoring. No system is fully secure, so please keep your phone and OTPs private. If a personal data breach happens, we will inform the Data Protection Board and affected users as required by law.
8Your rights
Under the DPDP Act you can:
- Access a summary of your personal data and how we process it.
- Correct or update inaccurate or incomplete data.
- Erase your data when it is no longer needed, unless the law requires us to keep it.
- Withdraw consent for processing.
- Nominate another person to exercise these rights in case of death or incapacity.
- Raise a grievance with us, and then with the Data Protection Board of India.
To use these rights, write to care@wibliv.com from your registered email or contact us from your registered mobile number. We may verify your identity before acting.
9Cookies
We use cookies and similar technologies to keep you logged in, remember your city, measure traffic and improve the Platform. Essential cookies are needed for the site to work. You can block or delete cookies in your browser settings, but some features may not work properly.
10Children
The Platform is meant for users aged 18 years and above. We do not knowingly collect personal data of children without verifiable consent of a parent or lawful guardian. If you believe a child has given us data, write to care@wibliv.com and we will delete it.
11Third-party links
Listings may link to business websites, social media pages or maps. Those sites have their own privacy policies and we are not responsible for them.
12Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows the latest version. For important changes, we will notify you on the Platform or by SMS / email.
13Grievance Officer and contact
As required under the Information Technology Act, 2000, the rules made under it and the DPDP Act, 2023, our Grievance Officer is:
We will acknowledge complaints within 24 hours and try to resolve them within 15 days.